OUR FRONT DESK YOUR TOURIST SERVICE CENTER
our front desk is open between 8am – noon and 3pm – 9pm, we are happy to be there for any assistance you might need. in case you arrive after 9pm give us a call so we’re aware and you’re not getting locked out.
phone:+41 (0) 33 853 10 82
fax: +41 (0) 33 853 15 71
MEANS OF PAYMENT
to pay the hotel bill, we prefer
- ec-direct (maestro)
for credit cards we charge chf. 5.- each transaction.
(foreign credit card payment in your country currency is free of charge)
INSTRUCTIONS & INFOS ABOUT OUR HOTEL OPERATION AND GRINDELWALD
to confirm your reservation, we need a valid credit/debit card number with expiry date in the next 24 hours. this can be given to us by phone +41 (0) 33 853 10 82 or email.
a deposit of 20.00chf per room is required on the day of booking and will be charged to the credit/debit card provided.
our cancellation policy
cancellations or changes to your reservation up to 18 days before arrival, will be charged with an entry fee from 20.00chf per room. later cancellations, non-arrival or early departure are charged with the total amount. we recommend you purchase cancellation insurance!
to settle the hotel bill we prefer cash or debit card. when paying with credit card we charge 5.00chf per transaction (transactions of foreign cards, in our own national currency, the surcharge goes away).
check-in from 15.00 - 21.00
in case of later arrivals we ask you to inform us in advance. we charge 30.00chf per room for late check-in (from 21.00 -23.00). arrival after 23.00 is not possible!
check-out from 08.00 – 11.00
late departure possible (until 12.00) at an extra charge of 30.00chf per room
we will pick you up from grindelwald railway station between the hours of 15.00 - 21.00 on the day of arrival. please call us as soon as you have arrived by train in grindelwald. with your reservation confirmation you can also ride for free on the local bus. the number 12 bus brings you from the train station directly to the hotel lauberhorn.
by foot, lauberhorn - train station = approx. 15 min.on registration, we organize a shuttle in winter which picks you up at 21.00 from grindelwald railway station and at 21.05 from hotel sunstar car park and takes you back to the hotel lauberhorn
summer - the bus stop lauberhorn is directly in front of the hotel, on the bus line 12 to oberer gletscher/grosse scheidegg. the local bus is free with the guest card.
winter – the ski bus stop lauberhorn is directly in front of the hotel. the bus runs every 15 min and takes you in 3 minutes to firstbahn for the cablecar to first, in 5 minutes to the train station for the ski train to kl. scheidegg and in 15 minutes to männlichenbahn·for cablecar to männlichen.
about 30m below the hotel lauberhorn, the ski slope grindel (valley descent first-grindelwald) passes by!
there is free parking for guests directly in front of the hotel.
from 07.30 - 10.00am breakfast buffet is served with local fresh products.
if you want to do something else on the day of departure, you can leave your luggage with us, a shower is also available.
we are not equipped for four-legged animals, pets are not allowed.
if you want to move actively in grindelwald or need mountain rail tickets, just contact us.
- the restaurant Alpenblick is 300m below the hotel lauberhorn (4 minutes on foot) alpenblick
- the hotel Kirchbühl has two different restaurants (8 minutes on foot) kirchbühl
- if we book for you in the restaurant Wetterhorn, a free pick-up and drop-off service is included wetterhorn
- further information about the jungfrauregion can be found here grindelwald
- do you need a ski- or snowboard instructor? here you will find more information grindelwaldsports
- do you still lack the ski equipment? we recommend you the following backdoorshop and rentwork